Effective Date: 17th Feb, 2025
Last Updated: 17th Feb, 2025
This Privacy Policy explains how CrossDigi collects, uses, discloses, and protects your personal information when you interact with our website, services, or business operations, including but not limited to Search Engine Optimization (SEO), Google My Business (GMB) management, Digital Marketing, Website Design & Development, and Business Process Outsourcing (BPO) services. You agree to the terms outlined in this policy by using our services.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
- Contact Information:Name, email address, phone number, mailing address, and other contact details provided when you inquire about our services, sign up for newsletters, or engage with us for business purposes.
- Business Information:Business name, website URL, GMB profile details, industry type, company size, and other business-related information necessary for delivering our services.
- Payment Information:Credit card details, billing address, and other payment-related information (processed securely through third-party payment processors like PayPal, Gateways and bank transfers).
- Client Data:Providing services, we may process data on behalf of our clients, which may include customer information, transaction details, employee records, or other data relevant to the outsourced services.
- Project-Specific Information:For website design and development, we may collect information about your project requirements, branding guidelines, and content preferences.
1.2 Non-Personal Information
- Technical Data:IP address, browser type, operating system, device information, and browsing behavior collected through cookies and analytics tools.
- Analytics Data:Information about your interactions with our website, such as pages visited, time spent, referral sources, and conversion rates.
- Cookies and Tracking Technologies:We use cookies, web beacons, and similar technologies to enhance user experience, analyze website traffic, and deliver targeted advertisements. You can manage cookie preferences through your browser settings.
1.3 Information from Third Parties
We may receive information from third-party platforms, such as:
- Google My Business:To manage and optimize your GMB profile.
- Social Media Platforms:To run targeted ad campaigns and analyze engagement metrics.
- Analytics Tools:Such as Google Analytics to measure campaign performance.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery:
- For SEO, we use your website data and business information to optimize search engine rankings.
- For GMB management, we use your business details to create, verify, and optimize your GMB profile.
- For Digital Marketing, we use your data to create and manage campaigns, including PPC, social media ads, and email marketing.
- For Website Design & Development, we use your project requirements and branding guidelines to create customized websites.
- Communication:To respond to inquiries, send updates, and provide customer support.
- Marketing:To send promotional materials, newsletters, and other marketing communications (with customer’s consent).
- Analytics and Improvement:To analyze website performance, user behavior, and campaign effectiveness to improve our services.
- Client Operations:For services, we process data as per the instructions of our clients to fulfill their business requirements.
- Legal Compliance:To comply with applicable laws, regulations, and legal processes.
3. How We Share Your Information
We may share your information in the following circumstances:
- Service Providers:With third-party vendors, contractors, and partners who assist us in delivering our services, such as:
- Hosting providers
- Payment processors
- Analytics platforms
- Legal Obligations:When required by law or to protect our rights, property, or safety.
- With Your Consent:For any other purpose disclosed to you with your explicit consent.
4. Data Security
We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption:Data is encrypted during transmission and storage.
- Access Controls:Restricted access to sensitive information based on role-based permissions.
- Regular Audits:Periodic security audits to identify and address vulnerabilities.
- Employee Training:Regular training for employees on data protection best practices.
For providing services, we adhere to strict data protection protocols, including compliance with international standards like GDPR and ISO 27001, depending on the nature of the data processed.
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access and Correction:You may request access to or correction of your personal information.
- Opt-Out:You may opt out of receiving marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.
- Cookies:You can manage cookie preferences through your browser settings.
- Data Deletion:You may request the deletion of your personal information, subject to legal and contractual obligations.
To exercise these rights, please contact us at info@crossdigi.com.
6. Third-Party Links and Services
Our website and services may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any information.
7. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website or through other communication channels.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
CrossDigi
By using our services, you acknowledge that you have read and understood this Privacy Policy.
